FAQ

To all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We don't ship outside the UAE yet

Within 2 working days. Orders placed before 2 pm on a working day are processed the same day.

Free on orders over AED 250. Below that, delivery is AED 15.

We email you a tracking link as soon as your order ships. You can also check your order status under Account.

Yes, within 24 hours of ordering, as long as it hasn't been handed to the courier. Log in to your account, open the order and choose Request cancellation, or WhatsApp us with your order number. We will refund the full amount to your card.

Visa, Mastercard and American Express credit and debit cards, in AED. We don't charge any extra fee for card payments. Cash on delivery isn't available.

Yes. All prices are in AED and include 5% VAT.

Yes. Card payments are processed by our payment partner, Telr, on its own secure, encrypted payment page. We never see or store your full card number.

By email within 24 hours of payment, usually straight away. If you can't find it, check your spam folder or contact us.

Yes, within 7 days of delivery. Unopened items can be returned for any reason, with an AED 15 return shipping fee taken from your refund. Opened skincare, haircare and hygiene items can only be returned if they're faulty, damaged or not as described. See our Returns & Refunds policy for details.

Send us a photo and your order number within 48 hours. We'll collect it free and replace it or refund you at no cost.

We process refunds within 3 working days of receiving the item, back to the card you paid with. Your bank then takes 10 to 45 days to show it, depending on the bank that issued your card

Yes. Every product comes from licensed UAE pharmaceutical distributors, and we check expiry dates before shipping.

Use Shop by Concern to browse by skin type: normal, very sensitive or atopy-prone. Still unsure? Message us on WhatsApp and we'll help you choose.

Many are suitable from birth; each product page says when it can be used. For premature babies or babies with a skin condition, ask your paediatrician first.

Our Mother & Maternity collection is made for pregnancy and breastfeeding. For other products, check the label and ask your doctor if you're unsure.

No. We sell cosmetic and para-pharmaceutical products only, not medicines, prescription products or food supplements.

No. We're happy to help you find products, but for skin conditions, hair loss or other health concerns, please speak to a doctor or pharmacist.