Privacy policy

Last updated: November 11, 2026

Mamalite L.L.C-FZ ("Mamalite", "we", "us" or "our") operates the mamalite.shop store and website, including all related information, content, features, tools, products and services (the "Services"). Mamalite is powered by Shopify. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy applies to the collection, processing and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Card Data and Payment Security

  • All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • mamalite.shop will not pass any debit/credit card details to third parties.
  • mamalite.shop takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, mamalite.shop cannot guarantee the security of any information that is disclosed online.
  • mamalite.shop is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Card payments are processed securely by our payment gateway, Telr, on its own PCI-DSS compliant payment page. Your full card details are entered directly with Telr and are never seen or stored by Mamalite. We only share the personal information needed to deliver your order and run the store (for example, your name, address and phone number with our delivery partner) with the service providers described below.

Cookie Policy

mamalite.shop uses cookies and similar technologies to keep the website working (for example, your cart and checkout), remember your preferences, keep your account secure, and understand how visitors use the site so we can improve it. Some cookies are set by service providers that help us run the store, such as Shopify (our e-commerce platform) and our analytics partners.

You can control or delete cookies through your browser settings and, where shown, through our cookie consent banner. Blocking some cookies may stop parts of the website, such as the cart or checkout, from working properly.

Personal Information We Collect

Depending on how you use the Services, we may collect:

  • Contact details: name, billing and shipping address, phone number and email address.
  • Order and transaction information: the items you view, add to your cart, purchase, return or cancel, and your order history. We receive confirmation of your payment from Telr, but not your full card number.
  • Account information: your login details, preferences and settings.
  • Communications: information you include when you contact our customer care team.
  • Device and usage information: your browser, device, IP address and how you interact with the Services.

How We Collect It

  • Directly from you when you create an account, place an order or contact us.
  • Automatically through cookies and similar technologies when you use the Services.
  • From our service providers, such as Shopify and Telr, when they process information on our behalf.

How We Use Your Personal Information

  • To provide the Services: processing payments, fulfilling and delivering orders, handling returns, refunds and cancellations, and managing your account.
  • To communicate with you: order confirmations, delivery updates and customer care.
  • For marketing: sending you offers and news by email or text message where you have agreed to receive them. You can unsubscribe at any time using the link in our emails.
  • For security and fraud prevention: protecting your account, our store and our customers.
  • For legal reasons: complying with applicable laws and responding to lawful requests from authorities.

How We Disclose Personal Information

We only disclose personal information where needed to run our store, and never sell it. This may include:

  • Service providers that work on our behalf, such as Shopify (website hosting and order management), Telr (payment processing), our delivery partners, and IT, analytics and customer support providers. They may only use your information to provide their services to us.
  • When you ask us to, or otherwise consent to us sharing it.
  • For legal reasons, including to comply with the law, respond to lawful requests, enforce our terms, or protect our rights, customers or the public.
  • In a business transfer, such as a merger or sale of our business.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and stored by Shopify and its providers in countries other than where you live. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may also exercise certain rights through the Shopify Privacy Portal.

Children

The Services are not intended for anyone under 18, and minors must not register or transact on the website. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

Security and Retention

We use reasonable technical and organisational measures to protect your information, but no method of transmission or storage is completely secure. We keep personal information only as long as needed to provide the Services, maintain your account, comply with legal obligations and resolve disputes.

Your Rights and Choices

Subject to applicable law, you may ask us to access, correct or delete the personal information we hold about you, or to provide you with a copy of it. You can opt out of marketing emails at any time using the unsubscribe link; we may still send you emails about your orders and account. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

International Transfers

Your personal information may be transferred to, stored and processed in countries outside the UAE by our service providers, such as Shopify. Where we do this, we take reasonable steps to ensure it remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective on the day they are posted on this page, and we will update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Mamalite L.L.C-FZ
Email: care@mamalite.shop
Phone: 050 399 6475