Shipping & Delivery

We deliver to all seven emirates within 2 working days, and delivery is free on orders over AED 250.

Where we deliver

Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We currently deliver within the UAE only.

When your order ships

Orders placed before 2 pm on a working day are processed the same day. Orders placed after that time, or on non-working days, are processed the next working day. Some remote areas may take 1 extra day; we'll let you know if that applies to your address.

How your order reaches you

We pack your order at our warehouse and hand it to our courier partner, who delivers it to your door. The courier will call before delivery and may ask you to confirm receipt.

Tracking your order

You'll receive an email with a tracking link as soon as your order ships with the courier.

Payment

You pay online when you place your order, by Visa or Mastercard debit or credit card in AED. We email your order confirmation within 24 hours of payment, usually straight away. Cash on delivery isn't available.

If your order is sent in more than one parcel, each shipment may show as a separate posting on your card statement.

If no one is home

The courier will try to deliver 2 times and contact you to arrange a new time. If delivery can't be completed, the order comes back to us and we'll contact you to re-send it or refund you to your card.

Damaged or missing items

Please check your parcel when it arrives. If anything is damaged, missing or wrong, contact us within 48 hours with your order number and a photo, and we'll send a replacement or refund you at no cost. You can still report a fault after 48 hours under our Returns & Refunds policy.

Questions about delivery? Email care@mamalite.shop or WhatsApp +971 50 399 6475, Monday to Friday, 9 am to 5 pm.