Terms of service

Last updated: November 13, 2026

Overview

Welcome to Mamalite. The terms "we", "us" and "our" refer to Mamalite L.L.C-FZ. Mamalite operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mamalite is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

1. Website Ownership, Payments and Governing Law

• Mamalite L.L.C-FZ maintains the https://mamalite.shop/ Website ("Site").
• United Arab Emirates is our country of domicile, and the governing law is the local law of the UAE.
• Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.
• Visa, MasterCard debit and credit cards in AED will be accepted for payment.
• The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customers using the website who are minors (under the age of 18) shall not register as a User of the website and shall not transact on or use the website.
• Cardholders must retain a copy of transaction records and Mamalite policies and rules.
• The User is responsible for maintaining the confidentiality of their account.

2. Access and Account

By agreeing to these Terms, you represent that you are at least 18 years of age.

To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

3. Our Products

We make every effort to represent our products accurately. However, colours or product appearance may differ from how they appear on your screen, depending on your device and its settings.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be exactly as shown in our online store. All product descriptions are subject to change at any time without notice. We may discontinue any product at any time and may limit the quantities of any products we offer to any person or region, on a case-by-case basis.

4. Orders

When you place an order, you are making an offer to purchase. Mamalite may accept or decline your order at its discretion. Your order is not accepted until Mamalite confirms acceptance, and we must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. Cancellations are handled according to our Refund Policy. If we do not accept, change or cancel an order, we will try to notify you using the email address, billing address and/or phone number provided with the order.

Your purchases are subject to return or exchange only in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

5. Prices and Billing

Prices, discounts and promotions may change without notice. The price charged for a product will be the price in effect when the order is placed, as shown in your order confirmation email. All prices are in UAE Dirhams (AED). Shipping charges, where applicable, are shown at checkout before you pay.

Prices in our online store may differ from prices offered in physical stores or by third parties. Promotions may be governed by their own terms; if those conflict with these Terms, the promotion terms will apply.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to promptly update your account information so we can complete your transactions and contact you as needed.

You represent and warrant that (i) the card information you provide is true, correct and complete; (ii) you are authorised to use that card for the purchase; (iii) charges incurred by you will be honoured by your card issuer; and (iv) you will pay the charges incurred at the posted prices, including shipping and all applicable taxes.

6. Shipping and Delivery

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers or events outside our control. Once we hand products to the carrier, title and risk of loss pass to you. Full details are in our Shipping Policy.

7. Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and their design, selection and arrangement, are owned by Mamalite, its affiliates or licensors, and are protected by applicable copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material on the Services without our prior written consent. All rights not expressly granted are reserved by Mamalite.

Mamalite's names, logos, product names, designs and slogans are trademarks of Mamalite or its affiliates or licensors and may not be used without our prior written permission. Shopify's name, logo and related marks are trademarks of Shopify. All other names, logos and marks on the Services belong to their respective owners.

8. Optional Tools

We may provide access to third-party tools that we do not monitor or control. Such tools are provided "as is" and "as available", without warranties or endorsement, and we have no liability arising from your use of them. Any use of optional tools is at your own risk, and you should review the terms on which they are provided by the relevant third party. New features we add to the Services are also subject to these Terms.

9. Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of third-party websites, and you access them at your own risk. We are not liable for any harm or damages related to your use of third-party websites or any products or services purchased from them. Please review third-party policies before transacting, and direct any questions about third-party products or services to the third party.

10. Relationship with Shopify

Mamalite is powered by Shopify. However, any sales and purchases you make in our store are made directly with Mamalite. Shopify is not responsible for any aspect of sales between you and Mamalite, and you release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases from Mamalite.

11. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

12. Feedback

If you submit ideas, suggestions, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and display that Feedback in any medium for any purpose, including commercial use. You confirm that you own or have the rights to your Feedback, that it complies with these Terms, and that it does not violate any third party's rights or contain unlawful, abusive or harmful material. We have no obligation to keep Feedback confidential, pay for it or respond to it, and we may remove Feedback at our discretion.

13. Errors, Inaccuracies and Omissions

Information on the Services may occasionally contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability. We reserve the right to correct them and to change information or cancel orders if information is inaccurate, at any time and without prior notice, including after you have placed an order. If we cancel a paid order, we will refund you to your original payment method.

14. Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe our or others' intellectual property rights; (d) to harass, abuse, defame or harm any person; (e) to transmit false or misleading information; (f) to send spam or unsolicited promotional material; (g) to impersonate any person or entity; or (h) in any way that restricts others' use of the Services or may harm Mamalite, Shopify or other users.

You also agree not to: upload malicious code; copy, resell or exploit any part of the Services; collect others' personal information; use robots, scrapers, automated tools or AI agents to access the Services except as permitted in Section 15; or bypass any security or access-control measures. We may suspend or terminate your account at any time if you violate these Terms.

15. Automated Agents

Any software that acts autonomously or semi-autonomously on someone's behalf ("Agent") may only access the Services if it clearly identifies itself (including "Agent/[agent name]" in its user agent string), does not disguise itself as a human, answers truthfully if asked whether it is automated, and does not circumvent any measures we use to limit or control automated access. We may limit or block Agent access at any time.

16. Termination

We may terminate these Terms or your access to the Services at any time without notice. You remain liable for all amounts due up to the date of termination. Sections that by their nature should survive termination, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification and Governing Law, will continue to apply.

17. Disclaimer of Warranties

Information on the Services is provided for general information only, and any reliance on it is at your own risk. Except as expressly stated by Mamalite, the Services and all products offered through them are provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not guarantee that the Services will be uninterrupted, timely, secure or error-free.

18. Limitation of Liability

To the fullest extent permitted by law, Mamalite, its partners, directors, employees, affiliates, agents, contractors, service providers and licensors, and Shopify and its affiliates, shall not be liable for any indirect, incidental, special, punitive or consequential damages, including lost profits, revenue or data, arising from your use of the Services or any products purchased through them. Nothing in these Terms limits any rights you have under UAE consumer protection law.

19. Indemnification

You agree to indemnify and hold harmless Mamalite, Shopify and their affiliates, officers, employees, agents and service providers from any claims, losses or damages, including reasonable legal fees, arising from (1) your breach of these Terms, (2) your violation of any law or third-party rights, or (3) your use of the Services.

20. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the remaining provisions will not be affected.

21. Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms is not a waiver of that right. These Terms and any policies posted on this site form the entire agreement between you and us regarding the Services and replace any prior agreements or communications.

22. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign or transfer these Terms without notice to you.

23. Governing Law and Jurisdiction

These Terms and any purchase, dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the United Arab Emirates, and are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

24. Changes to These Terms

You can review the current version of these Terms at any time on this page. We may update or replace any part of these Terms by posting changes on our website. Changes are effective on the day they are posted, and your continued use of the Services after changes are posted means you accept them.

25. Contact Information

Mamalite L.L.C-FZ
Email: care@mamalite.shop
Phone: 050 399 6475