Shipping policy
Last updated: November 13, 2026
Thank you for shopping with Mamalite. This policy explains how we deliver your order, what it costs, how long it takes, and how you will receive confirmation of your payment.
Where We Deliver
We deliver to all seven emirates of the United Arab Emirates. We do not currently ship outside the UAE.
How Your Order Is Delivered
Once your payment is confirmed, we pick and pack your order at our warehouse and hand it to our third-party courier partner, who delivers it to the address you provided at checkout. The courier will contact you on the phone number you provided to arrange delivery, so please make sure your full address and contact details are correct.
When your order is handed to the courier, we send you a shipping confirmation email with tracking details where available. The courier may ask you to sign or confirm receipt when your order is delivered.
Delivery Time
Orders placed before 2 pm on a working day are delivered within 2 working days. Orders placed after 2 pm, or on a weekend or public holiday, are processed on the next working day.
Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays or other events outside our control. If your order is delayed, we will keep you informed.
Delivery Fees
- Orders above AED 250: free delivery.
- Orders of AED 250 or less: flat delivery fee of AED 15.
The delivery fee, if any, is shown at checkout before you pay.
Payment Confirmation
All orders are paid online by Visa or MasterCard debit or credit card in AED. Once the payment is made, a confirmation notice will be sent to you by email within 24 hours of receipt. The email includes your order number, the items ordered and the amount charged.
If you do not receive your confirmation email, please check your spam or junk folder, then contact us at care@mamalite.shop.
Multiple Shipments
Occasionally, items in one order may be sent in more than one shipment. Multiple bookings, orders or shipments may result in multiple postings to the cardholder's monthly statement.
Avoiding Delivery Delays
Please provide your full address (building, apartment or villa number, street and area) along with a reachable phone number. If you need to change your delivery address, contact us as soon as possible. We can usually update it before your order is handed to the courier, but not once it is in transit.
Lost, Damaged or Incorrect Orders
Please check your order when it arrives. If anything is damaged, missing or incorrect, or if your order has not arrived within the expected time, contact us within 48 hours of delivery and we will resolve it with you and the courier.
Cancellations, Returns and Refunds
For cancellations, returns and refunds, please see our Refund Policy.
Contact Us
Mamalite L.L.C-FZ
Email: care@mamalite.shop
Phone: 050 399 6475