You can return items within 7 days of delivery. Faulty, damaged or wrong items are always collected free and refunded or replaced at no cost to you.
What you can return
|
Situation |
Can I return it? |
Cost to you |
|---|---|---|
|
Changed your mind, item unopened with seal intact |
Yes, within 7 days of delivery |
AED 15 return shipping, taken from your refund |
|
Item faulty, damaged, expired or not as described |
Yes, opened or not |
Free |
|
Wrong item delivered |
Yes |
Free |
|
Opened skincare, haircare or hygiene item that isn't faulty |
No, for hygiene and safety reasons |
— |
Items that touch the skin, mouth or baby's body (creams, shampoos, teethers, pacifiers, bottles, breast pads) can't be resold once opened, so we can't accept them back unless there's something wrong with them. This never limits your rights if a product is faulty or not as described.
Cancelling an order
You can cancel within 24 hours of placing your order, as long as it hasn't been handed to the courier yet. Log in to your account, open the order and choose Request cancellation, or message us with your order number. We refund the full amount to the card you paid with.
How to return
- Within 7 days of delivery, log in to your account, open the order and choose Request return. You can also email care@mamalite.shop or WhatsApp +971 50 399 6475 with your order number. For faulty or damaged items, include a photo.
- We'll reply within 2 working days to confirm your return and book a courier collection from your address.
- Pack the item in its original packaging with all parts included.
- Once the item reaches us and is checked, we'll confirm your refund or replacement.
Refunds
Refunds go back only to the card you paid with. We process your refund within 3 working days of receiving and checking your return, and email you when it's done. Your bank then takes 10 to 45 days to show it on your statement, depending on the bank that issued your card.
For a faulty, damaged, wrong or expired item, you get back the full price including VAT, and if you return the whole order because of our mistake, we also refund the delivery fee. For a change-of-mind return, you get back the item price including VAT, minus the AED 15 return shipping fee; the original delivery fee isn't refunded.
Exchanges
Want a different size, shade or product instead? Tell us when you contact us and we'll send the exchange once the original item is collected.
Price drops
If we lower the price of an item within 7 days of your purchase through a sale or promotion, contact us and we'll refund the difference to your card.
Your rights
This policy is in addition to your rights under UAE consumer protection law, including Federal Law No. 15 of 2020 and its Executive Regulations. If you're not satisfied with how we've handled your request, you can contact the UAE Ministry of Economy's consumer protection service or Dubai Economy and Tourism.