Refund policy

Last updated: November 11, 2026

This policy explains your rights and responsibilities when you cancel an order, return an item or request a refund from Mamalite. Please read it before placing your order.

Cancellation Policy

You can cancel your order within 24 hours of placing it, as long as it has not yet been handed to our courier. To cancel, log in to your account, open the order and select Request cancellation, or contact us at care@mamalite.shop with your order number.

Once your order has been handed to the courier, it can no longer be cancelled. You can still return eligible items under our Return Policy below.

Refunds for cancelled orders will be made back to the payment method used initially by the customer. Please allow up to 45 days for the refund transfer to be completed.

Return Policy

We accept returns within 7 days of delivery, only if:

  • the product's packaging has not been opened and the product is sealed, unused and in its original packaging; or
  • the product arrived damaged or defective; or
  • you received the wrong product.

For hygiene and safety reasons, we cannot accept returns of skincare, baby care, hair care or personal care products that have been opened, used or tampered with, unless they arrived damaged, defective or incorrect. We reserve the right to refuse any returned shipment if the product has been used or tampered with.

How to Return an Item

  1. Log in to your account, open the order and select Request return, or email us at care@mamalite.shop with your order number, the item and the reason for the return. For damaged or wrong items, please include a photo.
  2. We will review your request and email you within 2 working days to let you know whether it is approved and how to send the item back.
  3. Return the item in its original packaging. Items sent back without an approved return request will not be accepted.

Return shipping: if the product arrived damaged, defective or incorrect, we will arrange the return at no cost to you and send you a replacement or a full refund. For change-of-mind returns of unopened products, a return shipping fee of AED 15 will be deducted from your refund, and the original shipping and handling fees are non-refundable.

Refund Policy

Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved. You can request a refund in the following circumstances:

  • you cancelled your order within the cancellation period;
  • you returned an unopened, sealed product within 7 days of delivery;
  • the product arrived damaged, defective or incorrect, and a replacement is not available or you prefer a refund;
  • we were unable to deliver your order or had to cancel it.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Exchanges

If you received a damaged, defective or wrong product, we will gladly replace it with the same item where it is in stock. For any other exchange, please contact us before returning your item.

Your Rights

This policy does not limit any rights you may have under UAE consumer protection law.

Contact Us

Mamalite L.L.C-FZ
Email: care@mamalite.shop
Phone: 050 399 6475