Last updated: 13 Nov 2026
These terms apply when you use the Mamalite website or buy from us. By placing an order, you agree to them. Nothing in these terms limits your rights under UAE law.
1. Who we are
Mamalite L.L.C-FZ maintains the https://mamalite.shop/ website ("Site"). Mamalite L.L.C-FZ is based in Meydan, Dubai, United Arab Emirates (trade licence 2648172.01). Contact: care@mamalite.shop, +971 50 399 6475.
United Arab Emirates is our country of domicile, and the governing law is the local law of the UAE.
2. Who can buy
Customers using the website who are minors (under the age of 18) shall not register as a User of the website and shall not transact on or use the website. The User is responsible for maintaining the confidentiality of their account.
We will not trade with or provide any services to OFAC and sanctioned countries.
3. Products and information
We describe products as accurately as we can, using information from the brands. Packaging may change and can differ slightly from the photos. Our products are for personal, non-commercial use.
Product information on this site is general and isn't medical advice. Always read the label and do a patch test where advised. For skin conditions, hair loss, pregnancy, or products for newborn or premature babies, ask your doctor or pharmacist before use.
4. Prices and payment
Prices are shown in AED and include 5% VAT. The price shown at checkout is the final price, including any delivery fee.
Visa and MasterCard debit and credit cards in AED will be accepted for payment. We never charge extra for paying by card. Cash on delivery isn't available.
The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.
Cardholders must retain a copy of transaction records and Mamalite policies and rules.
If a product is listed at a clearly wrong price because of an error, we'll contact you before shipping and you can choose to pay the correct price or cancel for a full refund to your card.
5. Orders
You'll receive an email confirming your order within 24 hours of payment. Your payment is taken when you place the order. If an item turns out to be out of stock, we'll let you know and refund that item in full to your card. We may limit quantities per order to make sure stock is available to all customers.
6. Delivery
We deliver within the UAE. Delivery times, fees and what happens if a delivery fails are set out in our Shipping & Delivery policy.
7. Cancellations, returns and refunds
You can cancel an order within 24 hours of placing it, before it's handed to the courier, and return items as set out in our Returns & Refunds policy. Refunds are made only to the card used for the purchase. If a product is faulty, damaged, expired or not as described, you're entitled to a free repair, replacement or refund under UAE consumer protection law.
8. Promotions and discount codes
Each promotion has its own terms, shown with the offer. Codes can't be exchanged for cash. If you bought an item within 7 days before a promotion on that item started, contact us for the same benefit.
9. Your account
Keep your login details private. You're responsible for orders placed through your account unless it was used without your permission; tell us straight away if you think it has been.
10. Privacy
We handle your personal information as described in our Privacy Policy. Card payments are processed by our payment partner on its own secure page, and we never see or store your full card number.
11. Intellectual property
The Mamalite name, logo and website content belong to us or our licensors. Brand names and product images belong to their respective owners.
12. Our responsibility to you
We're responsible for losses that are a foreseeable result of us breaking these terms or failing to act with reasonable care. We're not responsible for misuse of products against the label instructions. Nothing in these terms excludes liability that can't be excluded under UAE law.
13. Changes to these terms
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted. The version in force when you place your order applies to that order.
14. Governing law
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE, as applied in the Emirate of Dubai. Disputes will be handled by the competent courts of Dubai, without affecting your right to complain to UAE consumer protection authorities.